Privacy Policy

1. Scope

This policy applies to the websites, event pages, ticketing checkout, customer accounts, communications and event-admission tools operated for GABE V Promotions. It does not automatically describe the independent privacy practices of venues, artists, sponsors, payment providers or other third parties.

2. Information we may collect

• Contact and account data: name, email, phone number, account credentials and communication preferences.
• Order and ticket data: event, ticket type, quantity, seat or table assignment, order status, transfers, refunds and admission scans.
• Billing and transaction data: billing address, payment status, transaction identifiers, chargeback and fraud-prevention information. Full payment-card numbers and card security codes are handled by the connected payment processor. GABE Promotions Ticketing stores transaction status and provider references used to reconcile orders, refunds and disputes.
• Device and session data: IP address, browser/device details, security/session identifiers, logs and fraud signals.
• Communications: customer support requests, feedback and other messages you send.
• Consent and preference data: cookie choices, marketing opt-in status and privacy-request records.

3. How information is used

Information may be used to process purchases, reserve inventory, deliver and validate tickets, operate customer accounts, provide support, communicate event updates, prevent fraud and abuse, maintain security, process refunds or disputes, measure service performance, keep accounting records and meet legal obligations.

4. Payments

Payments use hosted or tokenized payment technology supplied by the connected processor. Payment providers process payment credentials under their own terms and privacy notices. GABE V Promotions may receive transaction status, limited payment metadata and provider references needed to reconcile orders, refunds and disputes.

5. Cookies, analytics and advertising

Necessary technologies support authentication, cart state, reserved-seat holds, checkout security, fraud prevention and ticket inventory. Optional analytics or marketing technologies should load only according to the privacy choices shown on the site and applicable law. Where enabled, Global Privacy Control or similar browser signals are honored according to the configured privacy settings.

6. When information may be shared

Information may be disclosed to service providers that support hosting, payment processing, email delivery, analytics, customer support, security, event operations or ticket fulfillment; to an event venue or organizer when needed to operate the event; or when required for legal, safety, fraud-prevention or business-transfer purposes. Additional event-specific or legally required disclosures may be provided when they apply.

7. Retention

Records may be retained for the period reasonably needed for ticket delivery and admission, refunds, chargebacks, accounting and tax obligations, fraud prevention, customer support, legal claims and operational history. We retain records only for as long as reasonably necessary for these purposes, including applicable accounting, tax, fraud-prevention, dispute-resolution and legal requirements.

8. Your privacy choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about certain disclosures, and to opt out of certain sale, sharing, targeted advertising or marketing uses. Requests may be submitted to [email protected]. Identity verification may be required before a request is completed.

9. California notice

California residents may have rights regarding access, correction, deletion and certain uses or disclosures of personal information, subject to applicable law and exceptions. Requests can be submitted using the privacy contact information below. Any legally required opt-out or preference controls will be provided when applicable.

10. Security

We use reasonable administrative, technical and organizational safeguards designed to protect account, order and ticket data. No method of transmission, storage or security is guaranteed to be completely secure.

11. Children

Our ticketing services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the standard ticketing service. If we learn that such information was collected, we may take reasonable steps to delete it as required by applicable law.

12. Changes to this policy

This policy may be updated when practices, vendors, legal requirements or services change. The current version will show its latest update date, and additional notice will be provided when required by applicable law.

Contact us

Questions about this policy can be sent to [email protected].